CUSTODY BUDDY .COM

Privacy Policy for CustodyBuddy.com

CustodyBuddy.com ("CustodyBuddy," "we," "us," or "our") respects your privacy and is committed to protecting your personal data.

**Last Updated:** October 19, 2024

This Privacy Policy explains what information we collect, how we use it, and your rights concerning that information when you use our AI-powered legal toolkit and platform (the "Service").

1. Information We Collect

We collect information to provide and improve the Service, manage your account, and ensure security. This information falls into three categories:

A. Information You Directly Provide

This is information you willingly enter or upload to the Service:

  • **Account Data:** Your email address, and encrypted authentication tokens required to create and maintain your account.
  • **Case Content:** All text, documents, notes, communications, and data you upload, input, or generate while using the legal document tools and AI chat features. This is the core data the Service processes on your behalf.
  • **Feedback & Communication:** Information you provide when contacting us for support, giving feedback, or participating in surveys.

B. Information Generated by the AI and System

This data is created as a result of your interaction with the Service:

  • **Generated Content:** Legal text, reports, analyses, summaries, and documents created by our AI models based on your input.
  • **Service Metadata:** Data related to how you use the application, such as the number of documents generated, features accessed, and database read/write actions.

C. Usage and Technical Data

This information is automatically collected when you access the Service:

  • **Device Information:** IP address, browser type and version, operating system, and device identifiers.
  • **Usage Logs:** Time and date of access, time spent on certain pages, and clickstream data.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. **To Provide the Service:** To authenticate you, process your input, generate legal documents and text, store your case files securely, and deliver core Service functionality.
  2. **Service Improvement:** To analyze usage patterns, debug issues, and train/fine-tune our proprietary internal AI models to enhance accuracy, safety, and relevance of the output.

    **Note:** Sensitive case content is processed under strict confidentiality protocols and is never used for general public AI model training.

  3. **Security and Legal Compliance:** To detect, prevent, and respond to fraud, abuse, and security risks. We also use it to meet legal and regulatory obligations.
  4. **Customer Support and Communication:** To respond to your requests, provide technical support, and send you important service-related updates (e.g., policy changes).

3. How We Share Your Information

We do not sell your personal data. We only share it in limited circumstances necessary to operate the Service, or when legally required:

  • **Service Providers:** We engage third-party companies, like cloud hosting providers (for secure data storage) and analytics platforms (for tracking usage), to perform functions on our behalf. These providers are bound by strict contractual obligations to protect your data.
  • **Legal Obligations:** We may disclose your information if required to do so by law, subpoena, or if we believe that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent harm.
  • **Affiliates/Business Transfers:** In connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction, provided the recipient adheres to this Policy.

4. Data Security

We implement robust technical and organizational measures to protect the integrity and security of your data:

  • **Encryption:** All user data, including stored case content, is encrypted both in transit (using SSL/TLS) and at rest (in the database).
  • **Access Control:** Access to sensitive content is strictly limited to authorized personnel who require it to perform essential support or maintenance functions.
  • **Authentication:** We rely on secure Firebase authentication to protect access to your private data.

**Important Note:** While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information and case content for as long as your account is active or as needed to provide you the Service.

  • If you choose to **delete your account**, your associated personal data and case content will be permanently deleted from our primary servers and backups within 90 days.
  • We may retain limited Usage and Technical Data for longer periods to comply with legal obligations or resolve disputes.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

  • **Right to Access:** You have the right to request copies of your personal data.
  • **Right to Rectification:** You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • **Right to Erasure (Right to be Forgotten):** You have the right to request that we erase your personal data under certain conditions (e.g., deleting your account).
  • **Right to Restrict Processing:** You have the right to request that we restrict the processing of your personal data under certain conditions.
  • **Right to Object to Processing:** You have the right to object to our processing of your personal data under certain conditions.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the required timeframe.

7. Children's Privacy

The Service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us:

By Email:

custodybuddyai@gmail.com