**Effective Date:** August 4, 2025
CustodyBuddy.com ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website CustodyBuddy.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Personal Identifiers: Name, email address, phone number, and other similar contact data.
- Case-Related Information: Any information you input into our AI tools or documentation features, such as details about incidents, communications with your co-parent, legal documents, or other sensitive information related to your custody case.
- Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor (e.g., Stripe, PayPal), and you should review its privacy policies and contact the payment processor directly to respond to your questions.
- Usage Data: Information automatically collected when you access the Site, such as your IP address, browser type, operating system, access times, pages viewed, and the pages you visited before and after navigating to the Site. This also includes how you interact with our AI tools, such as the prompts you submit and the responses you receive.
2. How We Use Your Information
We use the information we collect or receive:
- To Provide and Maintain Our Services: To deliver the AI-powered tools and features you use, such as incident reporting, case analysis, and email drafting.
- To Improve Our Services: To understand how our users interact with the Site and our AI tools, allowing us to enhance functionality, develop new features, and optimize user experience. This may involve analyzing aggregated and anonymized data from AI interactions to identify patterns and areas for improvement.
- To Communicate with You: To send you service-related announcements, updates, security alerts, and support messages. We may also send you marketing communications, from which you can opt-out at any time.
- For Legal Compliance and Evidence Generation: To help you organize and format information for potential legal use, as intended by the nature of our service. We do not review or verify the content you provide for legal accuracy or sufficiency, nor do we provide legal advice.
- To Protect Our Site and Users: To prevent fraudulent transactions, monitor against theft, and protect against malicious activity.
- To Enforce Our Terms, Conditions, and Policies: For business purposes, such as to monitor for and prevent violations of our terms and conditions.
We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.
3. How We Share Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- With Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are given access to your information only to the extent necessary to perform their functions and are obligated not to disclose or use it for any other purpose.
- For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us; (b) protect and defend our rights or property; or (c) act under exigent circumstances to protect the personal safety of users of the Site or the public.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including business or research purposes, such as analyzing usage patterns or improving our AI models. This data cannot be used to identify you personally.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Data Retention
We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
6. Your Rights
You have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
- Objection/Restriction: You may have the right to object to or request restrictions on the processing of your personal information in certain circumstances.
- Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Links
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.
8. Children's Privacy
We do not knowingly collect or solicit information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Site or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us at the email address below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
CustodyBuddy.com
support@custodybuddy.com