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Privacy Policy

CustodyBuddy.com (“CustodyBuddy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.

Last Updated: October 19, 2024

1. Information We Collect

We collect information to provide and improve the Service, manage your account, and ensure security. This includes:

A. Information You Provide

  • Account Data: Email address and authentication tokens.
  • Case Content: Text, documents, notes, communications, and data you upload/input/generate while using the tools and AI chat.
  • Feedback & Communications: Messages you send for support or surveys.

B. AI-Generated & System Data

  • Generated Content: Legal text, reports, and documents created based on your inputs.
  • Service Metadata: Feature usage counts, document generation counts, and read/write operations.

C. Usage & Technical Data

  • Device Information: IP address, browser, OS, device identifiers.
  • Usage Logs: Access times, pages viewed, and clickstream data.

2. How We Use Your Information

  1. Provide the Service: Authenticate, process inputs, generate documents, and securely store case files.
  2. Improve the Service: Analyze usage, debug issues, and enhance model quality and safety.

    Note: Sensitive case content is processed under strict confidentiality protocols and is not used for public model training.

  3. Security & Compliance: Detect and prevent fraud/abuse; comply with legal obligations.
  4. Support & Communication: Respond to requests and send important service-related notices.

3. How We Share Your Information

We do not sell your personal data. We share it only when necessary or legally required:

  • Service Providers: Cloud hosting, analytics, and related vendors under strict confidentiality obligations.
  • Legal Obligations: Disclosures required by law, subpoena, or to protect rights/safety.
  • Business Transfers: In mergers/acquisitions/financings, provided the recipient adheres to this Policy.

4. Data Security

  • Encryption: Data encrypted in transit (SSL/TLS) and at rest.
  • Access Control: Limited to authorized personnel with need-to-know access.
  • Authentication: Secure sign-in (e.g., Firebase Authentication).

Important: No method of transmission or storage is 100% secure.

5. Data Retention

  • We retain personal information and case content while your account is active or as needed for the Service.
  • Upon account deletion, personal data and case content are removed from primary systems and backups within 90 days, subject to legal retention requirements.

6. Your Data Protection Rights

  • Access: Request copies of your personal data.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion in certain circumstances (e.g., account deletion).
  • Restriction: Request restrictions on processing in certain cases.
  • Objection: Object to processing in certain cases.

To exercise these rights, contact us using the details below. We will respond within required timelines.

7. Children’s Privacy

The Service is not intended for individuals under 18. If you believe a child has provided personal information, contact us and we will take appropriate steps to remove it.

8. Changes to This Privacy Policy

We may update this Policy from time to time. We will post updates on this page and adjust the “Last Updated” date. Please review periodically.

9. Contact Us

Questions about this Policy or your rights?

Email

custodybuddyai@gmail.com

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