At CustodyBuddy (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our website, tools, and services.
1 · Information We Collect
1.1 Information You Provide Voluntarily
- Contact details (name, email) when you submit forms or subscribe.
- Case‑related content you upload to our AI tools (e.g., incident reports).
1.2 Information Collected Automatically
- Usage data via Google Analytics 4 (pages visited, time on page, referring source).
- Cookies & similar technologies for preferences, ad personalisation (Google AdSense), and security.
1.3 Payment & Verification Data
If you purchase a premium workbook or subscription, payment processors (e.g., Stripe) handle your card details; we never store full payment information on our servers.
2 · How We Use Your Information
- Operate and improve the CustodyBuddy platform and AI tools.
- Personalise your experience and show relevant legal resources.
- Communicate with you about updates, newsletters, or support requests.
- Display contextual ads via Google AdSense (you can opt out—see “Your Choices”).
- Detect, prevent, and address technical issues or misuse.
3 · Legal Bases for Processing
We process personal data under the following bases:
- Consent – when you sign up for our mailing list.
- Contract – to deliver tools you ask us to provide.
- Legitimate interest – to keep the site secure and improve user experience.
- Legal obligation – to comply with Canadian law.
4 · Sharing Your Information
We never sell your data. We share it only with trusted service providers who help us run our platform (hosting, analytics, payment processing) and who agree to keep it confidential.
5 · Cookies & Tracking Technologies
You can manage cookies in your browser settings. For Google Ads personalisation options, visit adssettings.google.com.
6 · Data Retention
We retain data only as long as necessary for the purposes above or as required by law. Incident‑log files older than 24 months are automatically purged unless you opt to archive them.
7 · Your Choices & Rights
- Access, correct, or delete your personal data.
- Withdraw consent at any time.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC).
Contact us at support@custodybuddy.ca for any requests.
8 · Children’s Privacy
CustodyBuddy is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13.
9 · Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll post the revised version with a new “Last updated” date.